Shipping Information
New Shipping Policies Are Now In Effect. We Offer USPS Shipping To Most Areas, Including Canada and US See Below. Our Hours Of Operation Are:
8:30am – 5:00pm – Monday To Friday – US Central Standard Time
Shipping Methods
We normally ship with Canada and US Post or UPS ground for the Order with Weight Over 10 LBS.
If you happen to live in the Loa Angeles area, you can pick your order up in person from our warehouse if get appointment.
Shipping Transit Times
Canada Post Expedited Parcels will usually take 2 to 5 days on the West Coast and 6 to 8 days on the East Coast.
UPS ground offers similar shipping times.
PLEASE NOTE: ALL SHIPPING TIMES ARE CALCULATED FROM THE TIME IT LEAVES OUR WAREHOUSE. PLEASE ENSURE YOU ADD THE 4 – 5 BUSINESS DAY PRODUCTION TIME TO THE SHIPPING TIME TO GET A MORE ACCURATE ARRIVAL TIME AT YOUR DOOR.
Shipping Time Breakdown
Turnaround: 4-5 Business Days (In-Stock Items)
Shipping: 2-8 Business Days (Ground Shipping)
Subtotal: 6-13 Business Days (no weekends or holidays)
Weekends: 2-4 Days
Holidays: 0-2 Days
Total time: 8-19 days (average is 14 days)
Custom & out of stock items will take longer. FastTrack orders and faster shipping methods will lessen this time.
Shipping Costs
All orders over $800 qualify for FREE GROUND UPS SHIPPING.
In Canada’s 10 provinces and subsidies of up to 50% of the shipping costs apply for customers in the NWT, Yukon, Nunavut and selected expended areas.
Orders are shipped via UPS Ground or Canada Post Expedited Mail. All other services other than ground shipping will be charged at the usual shipping rates.
Orders under the $800 minimum will also still pay the standard carrier shipping charges. Rush orders do not qualify for Free Shipping. Orders must meet our standard turnaround and order practices.
BallastWiseShop Return Policy：
If products are customized specifications or Private Labels, There are no returns.
Returns are offered on incorrect or defective product only.
Returns will not be accepted without a Return Authorization number. (see important instructions below)
BallastWise does not offer refunds if not get return products and double check out the situation and evaluation.
For authorized returns, credits can be toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
Credits will be maintained on your account for 12 months.
Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.
Important News About Oversize Shipments AND Shipping Specials
For WholeSale or Bulk Orders, Due to carrier surcharges, increased rates and reduced service, BallastWise.com will no longer include Free Shipping for orders that are Over Size and no longer fit into the carrier’s requirements. In Addition we are adding a small surcharge for shipments of glass to compensate for the additional handling and packaging required.
This means that shipments of oversize Lighting and even some boxes of full size may no longer be able to ship free – regardless of meeting the required dollar value.If you are ordering oversize Fixture, please contact us to get a quote on the cost of shipping those materials to you.Shipping costs are calculated by both dimensional weight and distance. To view shipping costs you may contact with us for a quote or place items into your shopping cart and proceed through the first part (registration) of the check-out.
FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.
Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days.
When contacting us about damaged product via email, please try to include 1-3 digital photos showing the damage.